Comparing the emotional factor with 33 other working skills, temperament proved 58% of success in all activities (Bradberry 2014). The research results are similar without any reference to the industry, the level of the development of region and people. Critical skills are mainly collected inside the emotional intelligence capacity. Emotional intelligence is usually understood as some specific mental abilities of a person, which cover human understanding and knowledge about their own emotions and the emotions of others. It affects all of the actions and words people do and say throughout the day.
Emotional intelligence is very important for performance. Doing something, people need high level of motivation and depending on emotional intelligence, the level of motivation can be considered. It makes him/her self-develop and focus on achieving goals. Moreover, it helps to put frustration and failure on the second plan and pay more attention to such qualities as initiative and persistence (Lopes et al. 2006). Emotional intelligence contributes to the high level of motivation, which, in turn, allows increasing work performance.
Studies conducted among entrepreneurs and senior company officials revealed that the heart of their decision-making process is intuition (Shahhosseini et al. 2012). They must provide logically valid arguments to convince others that their ideas are correct, but some ideas on the subconscious level make them choose a correct decision. People with the high level of emotional intelligence have higher levels of intuition (Shahhosseini et al. 2012). Thus, they are likely to make correct decisions in business.
Emotional intelligence involves good communication skills, which are important for work performance. Thus, it allows a person to develop close personal relationships with the society having become a part of it. Better working performance and its development are seen among people who have particular skills and want to cooperate with others. Thus, chances of success without strong emotional intelligence are small.
According to the model of Johari Window, the blind zone is a set of human qualities not noticeable to themselves but obvious to others (Davies 2014). Something like this occurs in business. Many companies have processes and phenomena, which their leaders do not control: the unit with chronic failures, unfulfilled tasks or confusing regulations, overstaffing or miscommunication between employees. These are blind zones within a single organization. These problem areas can be clearly visible from the side or from the inside.
Johari Window gives people an opportunity to identify their weaknesses, which they were not aware about (Davies 2014). As soon as it is done, one can start to improve them in order to achieve higher results. If a person does not know what their areas for improvement are, obviously, they will not be able to change them and, therefore, achieve better work performance. Only Johari Window gives a person the opportunity to reveal his/her weaknesses, which provides his/her better working results.
Use of Johari Windows method as self-diagnostics is the first step to identifying inefficient areas of the company (Davies 2014). He gives the opportunity to find real blind spots. When Johari Window helps to find these spots in a particular company, it becomes possible to start to remove them gradually: to rebuild business processes, strengthen the areas of responsibility, select qualified professionals and improve control.
I have to spend much time on lectures and seminars as a listener. Active listening is the key to successful study at the university. Through active listening one can understand the main point of the discussion, access the situation properly, and see the differences between oneself and the opponent. The understanding to lecture material and reference to it is important.
I use basic principles and techniques of active listening to succeed in education. The first of them is the ability to keep silence and remain attentive, not to interrupt the speech of a speaker with the questions and comments. A lecture is an example where such listening is useful. At first glance, it seems to be passive listening, but actually it requires considerable physical and mental efforts. Listening to a lecture is a big job.
I also use the second type of listening, which is active intervention in the speech of the orator, active support. I usually use this sort of listening at a discussion class, debate, or controversy. In terms of active listening, for example, at the seminar, I can apply the following techniques. I can ask for updates or explanation. I can use a so-called reception summarize, when a listener summarizes the main ideas of the speaker (Rogers and Farson 2015). Another important thing for effective listening is a hand with a pen. Therefore, I always write down the content of the conversation, highlighting the main things.
Within the educational process, I use self-presentation to students or teachers in order to achieve correct effect. Obviously, teacher appreciates my appearance, mood, tone of the voice, the meaning of my words and gestures. I usually use simple rules, which allow me to create positive impression about myself. Starting a conversation, I always name myself. I always try to remember the name of the opponent and to name it in the conversation to show my respect and appreciation. Everyone loves when they are accessed by name.
Moreover, I pay attention to my appearance. I always follow my style of dressing and try to move slowly, without abrupt movements. I try to be positive, show good mood, energy and desire to conduct productive negotiations. In addition, I think carefully about my speech, paying attention to removing complicated terminology and slang words. I try to make my speech structured, simple and clear. It requires practice. It is also necessary to remove negative words and statements from it. For example, instead of you misunderstood me, I say I probably did not explain the main idea of the case clearly. Also, in my speech, I use I saying.
Particularly, I pay attention to my posture. I always try to choose confortable position, which helps me be ready for more effective listening and information perceiving. Incidentally, experienced teachers and lecturers, watching the posture of listeners, can understand who listens to them and whether a person is attentive. The pose of a student may express the desire or unwillingness to listen to. Thus, I take a natural relaxed posture, when the body is bent slightly forward, in the direction of a speaker. This position says that I am attentive.
Emotional intelligence helps me remain effective in communication. Personal effectiveness can be viewed from different perspectives. I observe behaviour of others, try to understand their characters and actions. I believe that I have skills of reading facial expressions and gestures. I like to meet and get to know people, feel sympathy and accept the fact that we are all different.
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All people experience emotional failures, feel sadness and frustration. Eventually, to recover from their misfortunes, they should know why they are upset. I am able to see differences between irritation, anger, sadness, excitement, and anxiety. I also know how to recognize when a person experiences different emotions. For me, it is easy to cope with them, understand their source and do not allow particular feeling to guide my actions and decisions. Also, I quickly recognize emotions of others just looking in their eyes and watching gestures. It helps to direct their behaviour and make right decisions.
Providing feedback is one of the communication weaknesses I have. I want to improve this skill, and I am going to create a detailed SMART goal. The indicators of the SMART goal include the time frames (next month), feedback within my personal and working life. In order to measure it, I will keep a diary of my conversations and ask the opponents to identify whether I have provided a good feedback or not. Moreover, it is not limited to the total control. I do not need to seek to control everything and will better focus on the most important points where it is necessary to help a person to avoid possible mistakes. Using hidden control, the feedback system brings nothing significant except resentment, frustration and tension in relations. Thus, it is also important to pay attention to this aspect.
Another area for improvement is the development of an ability to resist negative emotions. Negative emotions usually arise from different circumstances. If I decide to ignore negative feelings, I can spoil the whole day. However, if I decide to try to understand the reasons of negative feelings, I can remove them. Every time a person faces any case, he/she has two choices, either to deal with it or to ignore it. The first solution involves emotional intelligence, and the second one ignores it. Thus, my SMART goal for the next month will include identifying, noting, and coping with each case of negative emotions without ignoring them. I will note the results to have an opportunity to check everything in the future. At the end of the month, I will count the number of successfully solved issues with detailed analyses of each.
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