Management: The Golden Palace Hotels

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Management The Golden Palace Hotels


There is no organization that can plan in detail every aspect of its current or future actions. However, it can benefit from some idea of the direction which its operations are heading to and the means to get there. In other words, all organizations need some strategic direction that is determined by the way the management functions are implemented in the company. These functions include planning, staffing, leading, organizing and controlling. Once the management has understood their roles, they determine the performance objectives which define their contribution to the strategies of the company. The implementation of management functions is formulated as a set of general principles which will guide the management in its decision making.

The hotels industry offers a wide range of services that includes lounge and bar, catering services, guest luggage storage and conferencing facilities. Similarly to other organizations, management in this industry is implementing some management practices to ensure that the services are satisfactory and customer-oriented. The Golden Palace Hotels is an organization that is dedicated to ensure that such practices will lead to the desired outcomes. At this company, the management functions are implemented as guidance in its global, economic, social and political environments.

Implementing management functions at The Golden Palace Hotels

The Golden Palace Hotels continues to be directed in its operations by implementing a planning strategy. This function is the key to driving the organization forward because it includes basic elements that the company has been using to explore its vision and goals. In addition, the management is able to carry on important practices such as reflecting its values, inspiring changes, revision in service delivery and assisting its employees in making decisions. Generally, the management cannot predict the future, but in The Golden Palace Hotels the leaders have carried out effective planning process to be able to anticipate what lies ahead in hospitality and restaurant industries. For instance, the mangers are not waiting for their competitions to swoop on and outweigh them in delivering of services.

Further, planning is implemented to determine the values by which the company is to be judged. These are the issues that define whether there is honesty in dealings, respect for other people’s point of view and sense of responsibility and accountability to both the company and the community within which it operates. When there is no proper planning in place, the organizational members will cut corners thus putting their own safety and customers at risk (Ballantyne et al, 2011). They will justify unacceptable working conditions explaining that the bottom line demands them. In this company, planning is implemented by responsible allocating of such resources as money and required technology. Effective succession of planning is enabling the management to prevent discontinuities, lapses in adherence to values and failures in increasingly competitive world (Ballantyne et al, 2011). Further, the organizational hierarchy allows planning on a personal level to facilitate easier and faster delivery of services. The managerial leaders plan out organizational goals and, at the same time, the employees are considered as members of this firm (Ballantyne et al, 2011). Firstly, these efforts create a sense of belonging and thus it becomes easier for the employees to understand the planning process. Secondly, it approach helps in explaining the need for carefully developed plans in order to manage the company well. It has enabled the management to visualize the future concretely, achieve the organizational goals and act in a definite period of time.

The organizational staffing at The Golden Palace Hotels follows a principle of providing luxury and full service. The staffing function is implemented by ensuring that the work of the employees are precise and accurate. It also involves recruiting people with the required capabilities to reduce negative impact such as wastage of resources, dissatisfied guests leading to possible loss of clients and bad operational reputation (Zinkin, 2011). In addition, a pragmatic approach to staffing yields high-quality results that this organization needs and expects. These approaches address staffing requirements, projecting staff availability and calculating the differences between demand and supply (Zinkin, 2011). To maintain efficiency when implementing this function, the management ensures that the basic approach does not change. However, the context within which it is applied should differ from that of more traditional methods.

In this company, leadership and management practices are closely related. For instance, although the leaders play a major role in establishing and developing a vision that describes a future state, when planning and developing the plan on how to get the desired outcomes, all the team members are consulted (Monastero, 2011). The leaders also have the responsibility to make people understand and believe in the vision. On the same note, members of the organization take part in organizing and staffing. Such practices are useful in selecting individual that fits each job the best way and deciding what part of the plan fits each employee. Additionally, it is the responsibility of the leaders to ensure that their staff is motivated and inspired. These are initiatives that help in satisfying basic human needs for achievement, self-esteem and sense of control (Monastero, 2011).

Contrary to most of firms, in The Golden Palace Hotels, the employees are involved in controlling and problem solving. As a result, there is an efficient way for monitoring results, identifying deviations from the plan and solving problems. In relation, this company is able to produce a sense of predictability and order. The key message around leading and management is that successful teams in organization need both sets of skills and roles. In this case no one is superior to the other and communication flows in both directions (Monastero, 2011). The leaders in The Golden Palace Hotels do not follow the traditional notion that emphasizes the implicit understanding where someone leads, and others follow. On the contrary, the working principle is that the relationship between leaders and followers should create a sense of community.

Leading and controlling are overlapping functions. However, in The Golden Palace Hotels, for the managers to lead it does not implicitly mean having absolute control over the employees. The team leaders are competent and therefore the employees have the admiration to be committed to deliver high class services (Northouse, 2012). The operational principle is that leadership requires distinct behaviors and attitudes. In other words, when one becomes a leader, success is all about facilitating growth of other members of the organization. When it comes to controlling (Northouse, 2012), the leaders challenge and motivate by ensuring that employees understand consequences of their actions in order to improve efficiency and maintain integrity. Sometimes controlling is also referred to as the terminal management function because it takes place after other functions have been completed. It is also associated with planning because planning establishes goals and the methods for achieving them while controlling investigates whether the planning was successful. Moreover, this function helps to measure how well planning, organizing and leading have been performed.

The management functions cannot be implemented effectively if the staff is not qualified enough for providing the services offered by the organization. With the right workforce it is easier to implement these functions because the employees understand their contribution towards achieving the targets. It is with this understanding that the hiring team in The Golden Palace Hotels aims at hiring good and competent employees (Northouse, 2012). To accomplish this task, the most important aspect to consider is putting aside personal prejudices. The best applicants are selected to work in the company because they have a better chance of being successful at the job and not on the basis of race, gender or religion. Moreover, as The Golden Palace Hotels is a service-oriented organization, the Chief Human Resource officer (CHRO) leads the hiring team to look for employees with strong customer-service attitudes (Monastero, 2011). The leadership is guided by the principle that by hiring the right person for the job, the company saves money and time that would be spent for searching, hiring and training replacements. Additionally, competent staff reduces the costs paid for advertisements of unfilled positions. Low turnover and less moral problems will not be a significant concern. In other words, the process of selecting and hiring new employees follows a predetermined sequence. For example, pre- employment testing is a common way to improve the employment screening process (Zinkin, 2011). Integrity testing and drug testing are also applied during the recruitment process. They both aim at supplying additional information about the candidates upon which the decisions to recruit can be made.


In conclusion, the management functions are implemented as guidance in company’s global, economic, social and political environments. They determine the direction in which the organization is heading. Often, it is difficult for the management to make clear predictions regarding the outcome of their operations. However, when management practices are implemented effectively, the management has the possibility to explore the ways to achieve the company’s goals and make changes in its operational strategy. In addition, in The Golden Palace Hotels, effective implementation has enabled the company to thrive in the competitiveness in hospitality and restaurant industry and the globalization process.